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Fill out the form below, and our team will be in touch within 24 hours to set up your account. 

Get in touch

Our Address

2510 Merrill Ave, Ontario, CA 91762

Phone

+1 6267150518

Email

sales@ks5pl.com

Frequently Asked Questions.

Simple answers to common questions about setup, billing, and routing.

How does the "Wallet" billing work?

It's simple and transparent. You pre-load funds into your account balance. Shipping costs and label fees are deducted in real-time as you generate them. You can top up via ACH or credit card anytime.

Do you pass on carrier discounts?

Yes, we unlock enterprise rates. We aggregate volume across all merchants to negotiate deep discounts with major carriers (USPS, UPS, DHL), passing those savings directly to you.

Can I bring my own carrier accounts?

Yes, on our Pro plan. If you have your own negotiated rates with FedEx or UPS, you can connect your carrier accounts and simply use Label Bridge for the routing logic and vendor management.

What if I need to cancel a label?

Refunds are automated. If you void a label within the carrier's window, the funds are automatically credited back to your Wallet balance. No paperwork needed.

Can I route orders to multiple global locations?

Absolutely. You can set custom logic to intelligently route orders to your optimal global hubs—whether it's a regional warehouse, a POD factory, or a direct injection lane—based on distance, rules, and cost.

Do you pass on carrier discounts?

Yes. As a carrier-neutral platform, we aggregate volume to unlock enterprise-level rates with major carriers. We expose the true shipping costs so you reclaim profit on every single package.

Can I bring my own negotiated carrier accounts?

Yes. If you already have heavily discounted rates with FedEx, UPS, or other carriers, you can connect your own accounts. You still get the full power of our AI routing engine and consolidation hubs.

What happens if a customer provides an invalid address?

Our system validates every address instantly before a label is generated. If an error is detected, the order is flagged for your review, drastically reducing failed deliveries and return-to-sender costs.

Can I route orders to multiple global locations?

Absolutely. You can set custom logic to intelligently route orders to your optimal global hubs—whether it's a regional warehouse, a POD factory, or a direct injection lane—based on distance, rules, and cost.

Do you pass on carrier discounts?

Yes. As a carrier-neutral platform, we aggregate volume to unlock enterprise-level rates with major carriers. We expose the true shipping costs so you reclaim profit on every single package.

Can I bring my own negotiated carrier accounts?

Yes. If you already have heavily discounted rates with FedEx, UPS, or other carriers, you can connect your own accounts. You still get the full power of our AI routing engine and consolidation hubs.

What happens if a customer provides an invalid address?

Our system validates every address instantly before a label is generated. If an error is detected, the order is flagged for your review, drastically reducing failed deliveries and return-to-sender costs.

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